Frequently Asked Questions

Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. 

Please note if you order multiple items in a single order, items may ship from multiple locations depending on stock availability. We do this to ensure you receive your full order as fast as possible.   

Delivery timeframes vary depending on your location and do not include dispatch times. If you select express shipping, you can expect your order to arrive within 1 to 3 business days after dispatch. Choose standard shipping and you can expect your order to arrive within 2 to 8 business days after dispatch.

Below are the estimated delivery timeframes for both metro and regional areas.   

EXPRESS SHIPPING
Metro: 1-2 business days
Regional: 1-3 business days

STANDARD SHIPPING
Metro: 2-8 business days
Regional: 3-8 business days

We primarily use Australia Post for most deliveries within Australia. 

**Please note: During sale events & peak times, extended dispatch times are expected.

Sure can! If your order was placed less than 90 minutes ago, please reach out to us at hello@thebreakupclub.co

If it's been more than 90 minutes since you placed your order, please reach out to us at hello@thebreakupclub.co. Our dedicated consultants will investigate your request.

Please be aware that our orders are processed swiftly at our fulfillment center, so we may have limited flexibility, but we'll certainly do our utmost to assist you.

If your order has already shipped, don’t panic! You can still redirect it via the Australia Post tracking links provided on your shipping confirmation email.

*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

Although Australia Post quote us 2-8 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.   

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.   

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

We offer free returns for 30 days from the order date.

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

1. Item(s) must be initiated for return and placed in the post within 30 days from the order date.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached ribbons and specialty packaging, unused soap, unused bath salt, unworn eye mask, etc.

4. You must provide a photo of your item/s prior to shipping so we can assess the condition. 

Please email hello@thebreakupclub.co to initiate your return.